Business Deal With Japan? Here are 20 Keys to Negotiate

Here are 20 Keys to Negotiate When You Deal With Japan

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Much of the success in a negotiation lies in knowing the other party perfectly, and in the case of the Japanese, their culture means that we must break many clich├ęs about the negotiation. Therefore, below, Mysuccessstartup provides 20 keys on three very important aspects during a negotiation.

Relationships With Customers

In Japan, there is a great desire to serve the customer. Japanese companies not to lose customers and remain competitive are subject to the standards set by the competition. They keep in mind that every effort to meet the demanding demands of customers will have their long-term reward. A sample of this is the eagerness to comply with quality standards that exceed the acceptable quality level in other countries. His reluctance to drive or guide customers through marketing campaigns is changing. They have already realized that consumers can respond better and better to marketing strategies

Business Deal With Japan? Here is 20 Keys to Negotiate

Business Meetings

The Japanese are characterized by being reserved. In a meeting, issue only official comments, and avoid personal opinions and feelings. Only when a good relationship is achieved, the personal side of the partners is known. 

Some of the reasons why the Japanese remain silent during the business, meetings are the following: poor ability to speak in English (even though many of them have a good command of this language); consider it wrong to interrupt; They are committed to providing reliable and complete information (they believe that this takes time and is not feasible during a meeting).

Criticism and Problem Solving

Generally, when a Japanese has a criticism, whether positive or negative, he seeks an indirect and private way to issue it, considering that by acting in this way they demonstrate their professionalism, maintain organizational harmony and avoid confrontations or loss of prestige. Sometimes they turn to an intermediary to convey these observations. In addition, the aspects to be improved are more important than opinions and compliments, even when the strengths are considerable. 

As in the decision-making stage, the problem-solving stage is also characterized by being slow; Because all the people involved are involved, it is analyzed and discussed in a group way. 

For the Japanese to participate comfortably and actively in meetings, it is recommended:

1. Demonstrate the effort to meet the demands, even if the demands are apparently impossible. This is a way to show commitment. 
2. Avoid responding negatively to any request immediately after it has been made. Respond to the negative message using a positive form, so as not to harm the relationship. 
3. Understand the origin of customer requests. It may be that there is a very important reason that nobody analyzed it because it was assumed to be obvious. 
4. Think of customer satisfaction as a strategic component of the business 5. If you decide not to access the client’s request, try alternatives and do not leave the customer abandoned. 6. Send a relevant agenda and information well in advance. 
7. Invite the participants to express their opinions, taking care of the hierarchical aspect. 
8. Wait patiently for the answer to a question asked, not pressing an immediate answer. 
9. Check the balance of participations: invite each person to express their opinion or idea. 10. Record the main ideas expressed in the meeting. 
11. Clarify the objectives and expectations before and at the beginning of the meeting. 
12. Be sure to confirm agreements and define the immediate agenda. 
13. Confirm the results of the meeting via email, fax or another mechanism. 
14. Provide confidence to receive criticism and be prepared to receive criticism indirectly. 
15. Pay attention to who, when and where you ask for criticism. 
16. Don’t consider the criticism of the Japanese with a negative attitude. 
17. Wait patiently for constructive criticism that is issued after general criticism. 
18. Consider that problem solving involves more people and takes time. 
19. Respond quickly to Japanese requests for help or information in situations that involve customers; Contact them and inform them about the deadlines in which you will send the information. 
20. Identify with your counterpart in Japan mechanisms for effective communication

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